The Fred Hollows Foundation (“The Foundation”) is committed to protecting your privacy.

We respect your privacy

We apply the Privacy Act 1988 (Cth) (“Act”) to the collection of your personal information via this website and comply with the National Privacy Principles (“NPPs”). We are a member of the Australian Council for International Development and we comply with its Code of Conduct.

This webpage describes the Privacy & Security Policy that applies to this website and summarises our compliance with the Act. A complete copy of The Foundation’s Privacy & Security Policy may be obtained from our Privacy Officer on request. The Privacy Officer can be contacted as set out below in ‘Contact us’.

Please be assured that your information will only be used for the purpose for which it is supplied. All information received from you will be subject to strict duties of confidentiality.  With the exceptions indicated on this webpage and in our Privacy & Security Policy, we do not sell or otherwise make available to any third party information contained in our database.

What is personal information?

“Personal information” is any information or opinion (recorded in any form) about a person, whether true or not, from which that person may be identified.

What personal information we collect 

We collect personal information about supporters, volunteers, employees, contractors, visitors to our field programs and others. If you choose to provide us with your personal information, it will generally be:

• Your name, address, telephone and email, date of birth
• Your credit card number, name and expiry date and/or bank account details
• Your Fred Hollows Foundation Donor Number (if you have one)

We may ask you for other information to enable us to better understand who our donors and others who deal with us are, but the provision of that information is purely voluntary.

This website does not collect sensitive personal information such as racial and ethnic origin, political opinions, religious or philosophical beliefs amongst others.

When we collect your personal information 

Generally, we will only collect personal information about you via this website if:

• You make a donation via this website
• You send us an email or
• You give us any personal information when using any part of this website.

How we use your personal information

We will only collect the information that we need to deliver and improve the services or information that we provide. This includes processing donations, providing receipts and sending you information about The Foundation. If you do not wish to receive further correspondence from us, please contact us.

Please allow 21 days for your request to be processed.

Who will have access to your personal information 

Unless we are required to provide your personal information to others for purposes relating to public safety and law enforcement or financial transactions, your personal information provided to us via this website will only be seen or used by persons working for us and our contracted service providers, for example, secure mailing houses to enable us to send out appeals and other donation requests who are bound by privacy legislation. In addition, we require a written agreement to be entered into which restricts the use of that information to the purpose for which it is provided; prohibits the copying or use of that information for any other purpose; and requires the destruction or return to us of that information once the purpose for which it has been provided has been served.

Security of your personal information 

We take reasonable steps to ensure the security of personal information by storing it in a secure environment. If contract service providers are used they will be bound by our privacy policy.

Our electronic database is secured by a firewall and anti-virus software to ensure, so far as practicable, that it is not accessed by unauthorised parties. This website has security measures (minimum 128-bit secure sockets layer encryption) designed to protect against the loss, misuse and/or alteration to your personal information under our control. Secure pages on our website are protected by a 128-bit SSL certificate. A security icon visible on your screen, for example a padlock, confirms that your browser supports SSL security. Click on the security icon to verify the security certificate on this website.

However, all unencrypted information exchanged via the internet may be accessed and used by people other than those for whom it is intended, for example if you send us any personal information by email it is sent at your own risk.

Security measures for online donations 

Donations made online on this website are processed in real time using a secure payment gateway. Donations are processed in Australia (and for all other countries) in Australian Dollars.

If you have any questions about making an online donation to The Foundation please contact us.

Data quality  

We aim to ensure any data collected will be accurate, complete and current, recognising that data accuracy is dependent also on your communication to us.

Transborder data flows

Transborder data flows refer to transfers of personal information about an individual to someone (other than the organisation or the individual) who is in a foreign country. We are an international organisation with internal information sharing between our global offices. We also engage external contractors who provide services to The Foundation who are bound by privacy legislation and by written agreement with The Foundation to comply with our Privacy & Security policy. We do not otherwise transfer personal information overseas.

Cookies 

When you visit this website a record of your visit is logged. The following data is supplied by your browser:

• Your IP address and or domain name
• Your operating system (type of browser and platform)
• The date, time and length of your visit to the website
• The resources you accessed and the documents you downloaded

This information is used to compile statistical information about the use of our website. It is not used for any other purpose. If you do not want 'cookies' to be used please adjust your browser to disable them.

Website traffic 

We use Google Analytics to track visits to our website. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so they can improve it.

Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. All website owners using Google Analytics are required to have a privacy policy that fully discloses the use of Google Analytics.

We use this information to track the effectiveness of our website. Types of data collected include visits, viewed pages and the technical capabilities of our visitors. These statistics will not identify you as an individual. For more information read Google's Privacy Policy.

Links to other websites 

The Foundations website may contain links to third party websites, and third party websites may also have links to The Foundations website. Our Privacy & Security Policy does not apply to external links or other websites. These websites may collect your personal information. We encourage you to read the privacy policies of any website you link to from our website.

Effective date  and updates

This privacy & security statement applies to the site known as www.hollows.org.au. This is the current statement of The Foundation’s Privacy & Security Policy. This policy was last updated February 2012. It replaces any other Privacy & Security Policy for The Foundation’s website published on the website to date. Unless stated otherwise, our current Privacy & Security Policy applies to all information that we have about you. The Foundation may at any time vary this policy by publishing an updated version on this website. You accept that by using this website that we have provided you with sufficient notice of the variation.

Agreeing to these terms (use constitutes acceptance)

Your continued use of this website indicates that you accept the Privacy & Security Policy and consent to the collection and use by us of any personal information you provide while using this site. If you do not agree to the privacy and security terms as set out here, please do not use this website.

Copyright

The Foundation reserves all copyright on material on its website, including any photographs and graphic designs.

Except for use permitted under the Copyright Act 1968 (Cth) or granted in a separate agreement, the use of material on this website for any purpose, including repackaging in hard copy or compilation for CD-ROM or any other electronic media, is prohibited unless prior written permission by The Foundation is obtained.

The unauthorised use of The Foundation name and/or logo is against the law and is expressly forbidden.

Contact us

Managing your personal information, questions and concerns

We have appointed a designated Privacy Officer who is responsible for investigating any complaints or concerns any person may have about our protection of their privacy. If we become aware of any ongoing concerns or problems concerning our privacy practices, we will take these issues seriously and work to address these concerns. There are no fees for lodging a complaint.

If you wish to access or have your personal information corrected or removed, we will take reasonable steps to resolve your concerns, unless we need to keep your information for legal, auditing or internal risk management reasons.

If you would like to opt out of receiving future communications from us, please let us know.

To contact the Privacy Officer:

Email: fhf@hollows.org
Phone: +61 2 8741 1900 and ask for the Privacy Officer
Write: Privacy Officer, The Fred Hollows Foundation, Locked Bag 5021, Alexandria NSW 2015, Australia

For all other matters:

Email: fhf@hollows.org
Phone: 1800 352 352 (The Customer Service Team)
Write: The Fred Hollows Foundation, Locked Bag 5021, Alexandria NSW 2015, Australia

You can also obtain further information from the Privacy Commissioner’s website at www.privacy.gov.au